About the Role
Job Overview
Creative Experts is seeking a dedicated and skilled IT Support Specialist to join our dynamic team. The ideal candidate will provide exceptional technical support and troubleshooting services to our clients, ensuring their IT systems run smoothly and efficiently. If you are passionate about IT and enjoy solving technical challenges, we want to hear from you.
Key Responsibilities
Technical Support: Provide first-level support for hardware and software issues, including diagnosing and resolving technical problems for end-users.
Installation and Configuration: Install, configure, and maintain computer hardware, software, networks, printers, and scanners.
System Maintenance: Perform routine maintenance and updates on client systems to ensure optimal performance.
Troubleshooting: Identify, troubleshoot, and resolve technical issues promptly to minimize downtime.
User Training: Assist in training clients on the use of new technologies and software applications.
Documentation: Maintain accurate records of client interactions, problem resolutions, and system configurations.
Customer Service: Provide excellent customer service, ensuring client satisfaction and fostering long-term relationships.
Requirements
Responsibilities:
Provide technical support and troubleshooting for clients.
Install and configure hardware and software.
Maintain and monitor IT systems.
Requirements:
Bachelor’s degree in IT or related field.
2+ years of experience in IT support.
Strong problem-solving skills and customer service orientation.
About the Company
Join the Creative Experts Team
At Creative Experts, we believe in fostering a dynamic and inclusive work environment where innovation thrives, and every team member is valued. Join us and be a part of our mission to provide top-notch IT solutions and support.
Why Work with Us?
Professional Growth: We invest in your professional development through continuous learning opportunities and career advancement programs.
Innovative Environment: Work with cutting-edge technology and collaborate with a team of skilled IT professionals.
Inclusive Culture: We celebrate diversity and promote an inclusive culture where everyone's ideas are valued.
Competitive Benefits: Enjoy comprehensive benefits, including health insurance, retirement plans, and more